FAQs

Below you will find answers to the most frequently asked questions about our products, shipping and policies. If you don’t find the answer you are looking for, please do not hesitate to contact us: we are always happy to help.

Shipping & Orders
Where do you ship from? All orders are shipped from our warehouse in Ireland. Do I have to pay customs or extra taxes? No. All orders are shipped from within the EU, so there are no customs fees or additional taxes. When will my order be shipped? Orders within Ireland are usually dispatched the same day if placed before 3 PM. EU orders are typically handed over to the courier the following working day. How long does delivery take? Delivery times vary depending on your location. Orders within Ireland usually arrive within 24–48 hours, while most EU orders are delivered within 3–5 working days.
Local Pickup (Dublin)
Can I collect my order in Dublin? Yes, local pickup is available at checkout. When will my order be ready for pickup? Orders are usually ready within 1 hour during working hours.
Pickup hours: Monday: 14:00–17:00, Tuesday to Thursday: 11:00–17:00, Friday: 11:00–14:00, Saturday & Sunday: no pickup available. Do I need to place the order online first? Yes, all orders must be placed online before collection.
Preorders
How do preorders work? Preorders allow you to secure upcoming products before release. Your order will be shipped as soon as the product arrives in our warehouse. Can I combine preorder and in-stock items? Yes, but the order will only be shipped once all items are available. Are release dates guaranteed? Release dates are provided by suppliers and may occasionally change.
Products
Are your products authentic? Yes, all products sold on stg-wwwcandycardseu-staging.kinsta.cloud are 100% authentic and sourced from trusted suppliers. Do you sell Japanese products? Yes, we offer a wide range of Japanese TCG products, already stocked in our EU warehouse. How are products packaged? All orders are carefully packed to ensure they arrive in excellent condition.
Payments
What payment methods do you accept? We accept debit/credit cards, Revolut, PayPal, Apple Pay and Google Pay.
Returns & Issues
What if my order arrives damaged? Please contact us as soon as possible with photos and we will assist you in resolving the issue.
Selling Cards
Do you buy cards or collections? Yes, we buy both single cards and sealed products. How can I sell my collection? You can contact us through our dedicated page and send us photos or a list of your items.

Do you have doubts or need support?

Our customer service is always available for info@candycards.eu​